Privacy Notice

Last updated: November 5, 2026

This notice applies to sinaekatotech.com and explains how the SINA EKATO website team handles information collected through this website. For questions, contact 033@chinasinaekato.com.

1. Information you provide

When you send an inquiry, we collect your name, email address, optional company name, phone or WhatsApp number, country or region, selected product and message. Please provide information relevant to your equipment request and avoid including sensitive personal information in your message.

2. Visit and technical information

When an inquiry is submitted, we attach the IP address reported by our hosting provider, approximate country or region derived from that IP, device category, referral information when available, the first page opened during the current tab visit, its timestamp and the submission page. IP location is approximate and may reflect a proxy or VPN rather than your physical location. Search terms are recorded only when available in referral information or the utm_term parameter; search engines often do not disclose them.

3. Why we use this information

We use inquiry information to respond to requests, recommend equipment, prepare quotations and follow up on business discussions. Visit information helps us understand the context and source of an inquiry. Technical information also supports website operation and protection against repeated submissions.

4. Website storage and submission limits

The website uses browser session storage to retain the first landing page and available referral information across pages within the current tab visit. This information is normally cleared when the tab session ends; browser settings may affect this behavior. We also store daily hashed IP identifiers on our hosting platform to enforce a maximum of three inquiries per IP per day, resetting at midnight China time (UTC+8). These limit records are separate from inquiry records in our CRM.

5. Service providers and external links

The website runs on Tencent EdgeOne. Submitted inquiries and attached visit information are sent through our server to our connected CRM service at e.gysqd.com so our team can handle them. Hosting, CRM and email providers may process information to deliver these services. If you choose WhatsApp or an email link, the message is sent using the application or service you select, which has its own privacy practices. External font resources may also receive ordinary technical request information when loaded by your browser.

6. Storage and access

Inquiry records are kept in our CRM for responding to requests and related business follow-up. Storage duration depends on the request and our business record requirements. Information may be processed in locations used by our hosting and CRM providers. We use server-side CRM credentials and restrict the information sent to what is used for inquiry handling and website operation.

7. Your choices

You can contact us directly by email instead of completing the form. You may ask us to review, correct or remove inquiry information by emailing 033@chinasinaekato.com. Include enough information to identify your inquiry; we may need to verify that the request relates to you before acting on it. Requests are handled subject to relevant record-keeping needs.

8. Changes and contact

We may update this notice when the website or its inquiry handling changes. The date above identifies this version. For privacy questions, email 033@chinasinaekato.com or visit our Contact page.